Cancellation / changes

You may cancel or make changes to your order prior to it being shipped. We unfortunately cannot accept any changes or cancellation once the product has left our warehouse. If you need to still cancel your order, you will need to accept the product and contact our customer service team to process the order as a return. 

Returns

If you are not completely satisfied with your purchase, please contact us to return your item within 30 days of the delivery date, with proof of purchase. Kindly note, returns are not accepted for items that have been installed and/or are out of their original package. Everhome reserves the right to refuse returns or exchanges of items that are no longer in new condition due to damage or misuse by the customer.

Orders of 10 or more boxes will be delivered with a pallet. If you are receiving an order with a pallet, it is recommended that you keep the pallet for 72 hours in case of any returns.