Warranty

All everhome products are backed by a strong warranty program, as we pride ourselves on having a high-quality and dependable product.

Rigid Core SPC Vinyl Flooring:

Our Rigid Core SPC vinyl products are dependable and durable against life’s messes.

Everhome Rigid Core SPC vinyl Planks are covered by a limited lifetime warranty for residential use and a limited warranty of 15 years for commercial use. The stipulations of the limited residential warranty are as follows:

  • The flooring will be free of manufacturing defects.
  • The flooring surface will not wear through under normal household use.

The following conditions apply to the warranty and may void the warranty if not followed correctly:

  • The flooring must be installed according to the instructions provided.
  • If filing a warranty claim, it must be submitted within 30 days of the discovery of the damage.
  • Any damage to the wear layer must be evident and visible, measuring at least 13 cm² (2 square inches).
  • Proof of purchase, such as a bill of sale is mandatory when requesting warranty service.
  • The warranty is non-transferable.
  • The manufacturer reserves the right to designate a representative to inspect the floor in question and remove samples for analysis.
  • The warranty includes the replacement material, and excludes labor costs.

WARRANTY EXCLUSIONS

  • Damage due to improper installation, care, cleaning, or maintenance.
  • Use of additional underlay in the installation of the flooring
  • Use of any adhesive or solvent material during installation.
  • Installation of rigid core SPC Vinyl in an outdoor/exterior setting or in any type of garage.
  • Damage caused by severe impact, scratching, or cutting, fire, water damage, alterations, or any other wear or damage caused by acts of God.
  • The use of Rigid Core SPC vinyl planks in an unheated environment such as a cottage, RV or solarium.
  • Flooring dulled by soaps, detergents, harsh chemicals, dressings, one-step cleaners or wax.
  • Damage caused by high heels, burns, cigarette burns, cuts, scratches, gouges, and indentations including damage from improper floor protectors and furniture rests; staining caused by dyes tracked from carpet, fertilizers, coal, tar, driveway sealers, oil drippings or other similar materials.
  • Problems due to moisture and/or alkalinity of the subfloor.
  • Flooring installed over unstable subfloors (particleboard, chip wood, or pressboard) or improperly prepared subfloors, and or wet/cold floor are not covered by the limited warranty.
  • Discoloration from mold or from flooding, leaking plumbing or appliances, water entering through sliding glass doors or similar conditions.
  • Discoloration by exposure to direct sunlight or heat generation.
  • Discoloration caused by the use of area rugs or floor mats. Use non-staining mats, for rubber mats will discolor the floor.

    Artificial Grass:

    Our artificial grass products are built to last, even through all that Mother Nature’s rough seasons throw at it, which is why we provide an industry leading 10-Year warranty on our products.

    Everhome Artificial Grass is covered by a 10 year warranty against color fade in excess of 15% scale of the original product to the original purchaser.

    The following conditions apply to the warranty and may void the warranty if not followed correctly:

    • The artificial grass must be installed according to the instructions provided by the manufacturer. The owner must follow the care and maintenance guidelines.
    • If filing a warranty claim it must be submitted within 30 days of the discovery of fading or manufacturer’s defect.
    • Proof of purchase, such as a bill of sale is mandatory when requesting warranty service.
    • The manufacturer reserves the right to designate a representative to inspect the artificial grass in question and remove samples for analysis.
    • The warranty includes the replacement material, excludes labor cost and any other secondary costs.
    • The warranty applies only to the original purchaser and is non-transferable.
    • The warranty only covers artificial grass applied appropriately in a residential environment. Everhome Artificial Grass is not suitable for athletic or sport applications.

    WARRANTY EXCLUSIONS

    The warranty does not cover any damages or defects caused by:

    • Improper installation, care, or maintenance.
    • Failure of the aggregate base system or the infill system.
    • Issues related to the application of adhesives or joining systems.
    • Changes resulting from the application of sand or infill, trapped dirt, matted yarns, and compression.
    • Burns, cuts, accidents, vandalism, abuse, negligence, or neglect.
    • Drainage defects or deficiency on the sub-base and/or its surrounding area.
    • Wear or abrasions caused by inadequate sub-base.
    • Use of improper footwear.
    • Application of improper cleaning materials.
    • Use of cleaning chemicals, herbicides, or pesticides.
    • Force majeure or natural disaster.

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