Warranty
Rigid Core Vinyl Plank Flooring:
Our Rigid Core Vinyl products are dependable and durable against life’s messes.
Everhome Rigid Core Vinyl Planks are covered by a limited lifetime warranty for residential use and a limited warranty of 15 years for commercial use. The stipulations of the limited residential warranty are as follows:
- The flooring will be free of manufacturing defects.
- The flooring surface will not wear through under normal household use.
The following conditions apply to the warranty and may void the warranty if not followed correctly:
- The flooring must be installed according to the instructions provided.
- If filing a warranty claim, it must be submitted within 30 days of the discovery of the damage.
- Any damage to the wear layer must be evident and visible, measuring at least 13 cm² (2 square inches).
- Proof of purchase, such as a bill of sale is mandatory when requesting warranty service.
- The warranty is non-transferable.
- The manufacturer reserves the right to designate a representative to inspect the floor in question and remove samples for analysis.
- The warranty includes the replacement material, and excludes labor costs.
WARRANTY EXCLUSIONS
- Damage due to improper installation, care, cleaning, or maintenance.
- Use of additional underlay in the installation of the flooring
- Use of any adhesive or solvent material during installation.
- Installation of rigid core SPC Vinyl in an outdoor/exterior setting or in any type of garage.
- Damage caused by severe impact, scratching, or cutting, fire, water damage, alterations, or any other wear or damage caused by acts of God.
- The use of Rigid Core SPC vinyl planks in an unheated environment such as a cottage, RV or solarium.
- Flooring dulled by soaps, detergents, harsh chemicals, dressings, one-step cleaners or wax.
- Damage caused by high heels, burns, cigarette burns, cuts, scratches, gouges, and indentations including damage from improper floor protectors and furniture rests; staining caused by dyes tracked from carpet, fertilizers, coal, tar, driveway sealers, oil drippings or other similar materials.
- Problems due to moisture and/or alkalinity of the subfloor.
- Flooring installed over unstable subfloors (particleboard, chip wood, or pressboard) or improperly prepared subfloors, and or wet/cold floor are not covered by the limited warranty.
- Discoloration from mold or from flooding, leaking plumbing or appliances, water entering through sliding glass doors or similar conditions.
- Discoloration by exposure to direct sunlight or heat generation.
- Discoloration caused by the use of area rugs or floor mats. Use non-staining mats, for rubber mats will discolor the floor.
Our artificial grass products are built to last, even through all that Mother Nature’s rough seasons throw at it, which is why we provide an industry leading 10-Year warranty on our products.
Everhome Artificial Grass is covered by a 10 year warranty against color fade in excess of 15% scale of the original product to the original purchaser.
The following conditions apply to the warranty and may void the warranty if not followed correctly:
- The artificial grass must be installed according to the instructions provided by the manufacturer. The owner must follow the care and maintenance guidelines.
- If filing a warranty claim it must be submitted within 30 days of the discovery of fading or manufacturer’s defect.
- Proof of purchase, such as a bill of sale is mandatory when requesting warranty service.
- The manufacturer reserves the right to designate a representative to inspect the artificial grass in question and remove samples for analysis.
- The warranty includes the replacement material, excludes labor cost and any other secondary costs.
- The warranty applies only to the original purchaser and is non-transferable.
- The warranty only covers artificial grass applied appropriately in a residential environment. Everhome Artificial Grass is not suitable for athletic or sport applications.
WARRANTY EXCLUSIONS
The warranty does not cover any damages or defects caused by:
- Improper installation, care, or maintenance.
- Failure of the aggregate base system or the infill system.
- Issues related to the application of adhesives or joining systems.
- Changes resulting from the application of sand or infill, trapped dirt, matted yarns, and compression.
- Burns, cuts, accidents, vandalism, abuse, negligence, or neglect.
- Drainage defects or deficiency on the sub-base and/or its surrounding area.
- Wear or abrasions caused by inadequate sub-base.
- Use of improper footwear.
- Application of improper cleaning materials.
- Use of cleaning chemicals, herbicides, or pesticides.
- Force majeure or natural disaster.